Frequently Asked Questions
Shipping Information
Do you ship within the United States?
Yes, we ship across the United States. No matter where you are located, we’ll deliver straight to your door.
What shipping methods are available?
We offer standard free shipping on all orders. Once your order is processed, you’ll receive tracking information so you can follow your delivery.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5-8 business days depending on your location. Once your order ships, you’ll receive a tracking number so you can follow its journey.
Why might my order arrive in multiple packages?
Some orders may ship separately due to item availability or packaging requirements. If you ordered multiple items, they may arrive at different times — but rest assured, the remaining items are on the way.
What should I do if my order is delayed?
Most orders arrive within the estimated timeframe, but delays can occasionally happen. If your order hasn’t arrived within a few days after the expected delivery window, please contact us at support@marlowandquinn.com and we’ll be happy to help.
Orders and Returns
How do I place an order?
Simply choose your items, select your size, and proceed to checkout. Follow the secure steps to complete your purchase.
How can I cancel or change my order?
You can cancel your order within 24 hours of placing it. After that, processing may already have started and cancellation might not be possible.
If you need to make changes, please contact us as soon as possible at support@marlowandquinn.com and we’ll do our best to assist.
What is your return policy?
If you’re not satisfied, you may return your items within 30 days of delivery. Items must be unused and in their original condition.
Please contact support@marlowandquinn.com to receive return instructions.
Support & Order Issues
What if I have questions about my order?
Our support team is here to help. If you have any questions or concerns, please contact us at support@marlowandquinn.com.
What if my package is lost or returned?
If your package appears lost or is returned to us, please contact support@marlowandquinn.com and we’ll investigate with the carrier.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If something is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos so we can resolve it quickly.