Shipping Policy
At Marlow & Quinn, we are committed to providing clear and transparent information about how your order is processed and delivered. This Shipping Policy applies to all purchases made through our website.
Order Processing
- Order Cut-Off Time: Orders placed before 5:00 PM on business days are typically processed the same day. Orders placed after this time will be processed on the next business day.
- Processing Duration: Orders are prepared within 1–2 business days (Monday through Saturday, excluding holidays).
Shipping & Delivery
- Transit Time: Once your order has been dispatched, shipping typically takes 4–6 business days depending on your location and carrier conditions.
- Estimated Delivery: Most orders are delivered within approximately 5–8 business days from the date of purchase.
- Shipping Fees: We offer free shipping within the United States.
- Tracking: You will receive tracking information once your order has shipped so you can monitor its progress.
Please note that delivery timelines are estimates and may vary due to external factors.
Order Changes & Cancellations
Orders may be canceled or modified within 24 hours of placement. After this period, orders may already be in processing and changes may not be possible.
For assistance, please contact us at support@marlowandquinn.com.
Potential Delivery Delays
Delays may occasionally occur due to:
- High shipping volumes or seasonal demand
- Carrier disruptions or logistical issues
- Severe weather conditions
- Public holidays
If your order has not arrived within the expected timeframe, please allow a few additional business days before contacting support.
Lost or Missing Packages
If your package appears delayed or lost, please contact us at support@marlowandquinn.com so we can investigate with the carrier.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly and include:
- Your order number
- Description of the issue
- Photos of the item and packaging
We will review and work toward an appropriate resolution.
Contact Information
Marlow & Quinn is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Support is available Monday through Saturday during business hours.
Email: support@marlowandquinn.com
Phone: +15416954165
Contact Form: Available via our Contact Us page.
Business Days: Monday to Saturday, 9:00 AM to 5:00 PM