Return and Refund Policy
At Marlow & Quinn, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help with a clear and straightforward return process.
This policy applies to all orders placed through our website.
30-Day Return Window
You may request a return within 30 days of receiving your order. If more than 30 days have passed since delivery, we may not be able to accept your return.
To start a return, please contact us at:
Include:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos if applicable
Once approved, we will provide instructions for completing the return.
Return Eligibility
To qualify for a return, items must:
- Be unused, unworn, and in original condition
- Include original packaging, tags, and accessories
- Be returned in a resellable state
Returns that do not meet these criteria may not be accepted.
Refunds
After we receive and inspect your return, refunds are processed to your original payment method within 7 business days.
Please note that it may take additional time for your bank or payment provider to post the refund.
You will receive confirmation once your refund has been issued.
Return Shipping Costs
- Original shipping is free — no restocking fees or hidden charges.
- For returns due to change of mind, incorrect size, or exchanges, customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Include:
- Your order number
- Description of the issue
- Clear photos of the item and packaging
After review, we will arrange a replacement or refund at no additional cost where applicable.
Order Cancellations
Orders may be canceled within 24 hours of placing your order. After this time, processing may have begun and cancellation may not be possible.
If your order has already shipped, you may request a return once it has been delivered.
Exchanges
If you would like to exchange an item, please contact us and we will guide you through the process. Exchange shipping costs may apply unless the item is defective or incorrect.
Contact Information
Marlow & Quinn is operated by:
Flowforge Commerce LLC
Registration Number: 981900917
1610 Capitol Ave 413 e172, Historic Hynds Building
Cheyenne, WY 82001
United States
Support is available Monday through Saturday during business hours.
Email: support@marlowandquinn.com
Phone: +15416954165
Contact Form: Available via our Contact Us page.
Business Days: Monday to Saturday, 9:00 AM to 5:00 PM